Frequently asked questions
Clear answers before you install.
Creator Shots is meant to make visual communication simpler. The details should be simple too.
01
Getting started
Which operating systems does Creator Shots support?
Creator Shots supports macOS and Windows with the same core capture, annotation, recording, presentation, upload, recent-item, theme, and update workflow on both platforms.
Do I need an account?
You can use local desktop capabilities without paying, but you sign in to connect the desktop app and use Creator Shots cloud sharing. Free accounts include 1 GB of cloud storage.
Do viewers need an account?
Not for open or password-only links. A viewer account is required only when a link is restricted to a Team workspace or specified recipient email addresses.
Should I use a screenshot or a recording?
Use a screenshot for quick sharing, documentation, numbered steps, and answers that can be understood at a glance. Record when motion, sequence, voice, training, or personal assistance makes the explanation clearer.
02
Capture and editing
What can the screenshot editor do?
Add arrows, outlined boxes, text, numbered step counters, pixelized privacy regions, and a spotlight. Choose a common or custom color, undo changes, then upload the annotated image or the original.
What can I record?
Record a full display, one window, or a selected region. You can use microphone audio, system audio, or both, add a configurable webcam layer, and compose the source over a presentation frame.
Can I edit a recording?
You can trim the beginning and end or remove one middle section from a recent recording. The processing happens locally and replaces the media while preserving the existing share URL.
Does Creator Shots support captions, transcription, GIF recording, scrolling capture, or OCR?
Not currently. Creator Shots also does not provide threaded comments. We may add more capabilities over time based on creator feedback.
Can viewers watch a recording in their browser?
Yes. Recordings play on the Creator Shots share page, so viewers do not need to download a file or install the desktop app.
03
Sharing, viewers, and feedback
What happens after I capture something?
Choose the result you want to share. Creator Shots optimizes and uploads it, creates the share page, and copies the URL after the upload succeeds.
Are share links public?
Open links are available to anyone who possesses the URL. That is convenient, but it is not private. Paid plans can use private media delivery and add protections such as passwords, expiration, workspace membership, or named recipients.
What is the difference between open and private sharing?
Anyone with an open link can view it. Private sharing requires the viewer to satisfy the protection you choose before the screenshot or recording becomes available.
How do reactions work?
Viewers choose a preset emoji. Screenshot reactions appear below the image, while video reactions include the current playback second and appear as clickable timeline markers.
Can I embed a Creator Shots link?
Eligible open, unprotected share pages can appear as responsive embeds in platforms that support Creator Shots embeds. Protected captures are not embeddable.
04
Storage and organization
How much storage is included?
Free includes 1 GB of cloud capture storage. Creator Pro and Team currently include unlimited cloud storage under the applicable plan terms.
Can I use Creator Shots without cloud storage?
Yes. The desktop app supports local capture workflows without requiring a paid subscription. Cloud links, hosted viewing, viewer reactions, and the web library depend on the cloud service.
What happens when I reach the Free limit?
Your existing captures remain available. Delete captures to free space or upgrade before uploading more.
What happens if I downgrade?
Existing captures remain available when an account returns to Free. If storage is above the Free allowance, delete captures or upgrade before adding more.
How can I organize captures?
Search, filter, and sort the library; filter by media or view state; favorite important captures; and group related screenshots and recordings into collections.
Can I delete my media?
Yes. You can permanently delete captures you own from the web library or the recent-item menu in the desktop app.
05
Branding, analytics, and teams
How do custom domains work?
Creator Pro and Team can connect a sharing subdomain. Creator Shots guides you through the records to add with your domain provider and verifies the connection before using it for new links.
What can I brand?
Paid creators can add a logo and custom domain. They can also configure an optional share-page message and HTTPS call-to-action button beneath reactions. Team applies shared branding managed by owners and admins.
What analytics are included?
View state and counts help you know whether a capture was opened. Creator Pro and Team add daily captures, views, and reactions over a rolling 30-day period plus recent reaction details.
What does Team add?
Team is for at least two seats. It adds invitations and roles, shared branding and domain settings, workspace-only access, centralized billing, and owner/admin insight across member captures.
Can a larger team use Creator Shots?
Yes. Creator Shots is designed around the needs of creators and small teams, but a larger group can still use Team if its roles, branding, access, and billing features are a good fit.
06
Plans and billing
Is there a trial?
There is no separate time-limited trial. The Free plan lets you use the desktop workflow and share with 1 GB of cloud storage for as long as it fits your needs.
How much do paid plans cost?
Creator Pro is $6 per user each month. Team is $10 per user each month with a two-seat minimum. See the pricing page for the current comparison.
Can I cancel?
Yes. Paid subscribers can manage or cancel through the Stripe-powered billing portal. Paid capabilities follow the subscription state; your existing media remains subject to the downgrade storage behavior described above.
Is there a money-back guarantee?
Yes. New paid purchases are covered by a 30-day money-back guarantee. Contact support within that period if Creator Shots is not the right fit.
Do you offer nonprofit or education pricing?
Registered nonprofit and educational organizations can contact us about discounted annual Team access. This is evaluated for organizations rather than individual discounts.
Where can I get billing help?
Sign in and use account support for subscription-specific questions. Do not send passwords or sensitive media access details in a support request.
The easiest way to understand the workflow
Try it on the next thing you need to explain.
Free includes local desktop use and 1 GB of cloud storage.
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