Number the route
Use step counters to turn a screenshot into a short visual procedure.
Customer support
Show the answer in their world—not in another generic article.
Capture the customer’s actual screen, mark the next steps, and send one visual answer they can understand without translating documentation back to their account.
Free account · macOS and Windows · 1 GB cloud storage
●●●creatorshots.com
A BETTER SUPPORT ANSWER
Personal enough to delight. Fast enough to repeat.
- 01Capture their context
- 02Make the next step obvious
- 03See if the answer landed
For quick questions
Answer “where do I click?” with one image.
A customer should not have to read an article, infer which settings match their account, and hunt for the button you meant. Capture the relevant area, add a box or arrow, and label the steps directly.
Remove distraction
Use spotlight to dim everything except the control the customer needs.
Protect private details
Pixelize account information that should not appear in the shared image.
Paste the link
Send the answer in the support channel where the conversation already lives.
For deeper help
Record when the sequence is the answer.
Use a focused recording when the customer needs to see movement, timing, or several connected steps. Add your voice and webcam when personal assistance is part of the value.
- Choose full-screen, window, or region capture
- Include microphone, system audio, or both
- Use a presentation frame for a polished result without post-production
- Trim locally while preserving the share URL
Screenshot when stillness is enough
The customer can scan an image immediately and keep it beside the task.
Video when order matters
Narrate the path and demonstrate state changes that a still image cannot show.
For the recipient
Make support feel like part of your product experience.
Customers open a responsive share page without creating another account. Paid creators can use their own verified domain and logo, then add a call to action back to the app, help center, or next support step.
Recognizable brand
A custom domain and logo keep the support experience connected to your business.
Useful next action
Link back to the relevant setting, lesson, booking page, or help resource.
Low-friction response
Let customers react without creating a Creator Shots account.
View state
Know whether the visual answer was opened before sending another follow-up.
For the support library
Save the answers worth using again.
Keep one-off customer answers fast, then favorite or collect explanations that solve a recurring problem. Search the library rather than recording the same walkthrough from scratch every week.
Favorite repeat answers
Keep high-value explanations close without turning the library into a formal knowledge base.
Group a support topic
Use collections for related setup, launch, billing, or troubleshooting captures.
Made for creators
Built from creator-business support.
The team behind Creator Shots uses it inside Heights Platform, where we have supported more than 10,000 creators building online knowledge businesses. Annotated screenshots and focused recordings help us answer the person’s actual question instead of sending them away to decode a generic resource.
How we use Creator ShotsStart with the next thing you need to show
Make it clear. Make it yours.
The desktop app is free to use. Create an account and share with 1 GB of cloud storage.